TERMS AND CONDITIONS OF THE RILKE PHILOSOPHY ONLINE STORE
applies to the www.rilkephilosophy.pl store and is valid from May 25, 2018.
1. GENERAL PROVISIONS
1.1. These Regulations define the terms and conditions of using the online store available at www.rilkephilosophy.pl, in accordance with the Act of May 30, 2014 on consumer rights.
1.2. The owner of the online store ("Store") is Małgorzata Siekierska-Pawlaczyk, running a business under the name Nord Pol Małgorzata Siekierska-Pawlaczyk in Bydgoszcz 85-356, ul. Leszczyna 55, using the NIP number 967 047-40-64, REGON 090465157, entered into the CEIDIG register
1.3. Customers can access these Regulations at any time via the link on the home page www.rilkephilosophy.pl. They can also make a printout.
2. ORDERS - PLACING AN ORDER AND ITS COMPLETION
2.1. In order to conclude a sales contract, go to the website www.rilkephilosophy.pl, select the Good and its size from the store's offer.
2.2. The conclusion of the Agreement with the Customer takes place at the time of placing the Order of Goods. The contract is concluded in Polish, its content complies with these Regulations.
3. PRICES, PAYMENTS FOR GOODS
3.1. All prices of the Goods are given in Polish zlotys (PLN) and include all components, including VAT. The costs of shipping the Goods are charged at the end of the order and are specified in the Regulations.
3.2. The Customer may pay for the Goods in the following way:
a) by traditional transfer to a bank account:
Leszczyna 55, 85-356 Bydgoszcz,
Account number: 02 1140 2004 0000 3802 7474 9234
b) cash on delivery (upon receipt of the Goods), via the InPost parcel locker.
3.3. When choosing to pay by prepayment, payment must be made within 3 days. This deadline does not apply to payments 3.2. b). After the deadline, the Store has the right to cancel the order.
4. DELIVERY OF GOODS
4.1. The delivery of the Goods is limited to the area of European countries.
4.2. The delivery of the Goods takes place to the address indicated by the Customer in the Order, and the seller is obliged to deliver the ordered goods without defects.
4.3. Our products are made to order, so the shipping date is 1 to 3 business days
- from the moment the payment is credited to the account, in the case of selecting the option of payment by bank transfer,
- or from the moment of placing the order, in the case of choosing the payment option "cash on delivery", unless the description of the goods contains other information.
4.4. Delivery of Goods on the territory of the Republic of Poland takes place via:
c) DPD courier (shipping cost borne by the customer - PLN 15 gross)
d) InPost parcel locker (shipping cost borne by the customer - PLN 12 (gross)
e) InPost courier (shipping cost borne by the customer - PLN 13.50 gross)
Courier shipment is usually delivered the next business day, but the time may be extended, especially during the holiday season.
4.5. Delivery of Goods on the territory of other European countries:
It takes place via a UPS courier (shipping cost borne by the customer - PLN 49 gross).
4.6. Each purchased product is accompanied by an original receipt or a VAT invoice (at the customer's request).
4.7. The customer is obliged to pick up the parcel within the specified delivery date. In the case of shipment by Poczta Polska and the customer does not find the customer at the address indicated, a notice will be left in the mailbox and then the shipment should be collected at the post office indicated on the notice. In the case of a courier shipment, the courier will try to contact the customer at the telephone number provided in the order and inform the customer about the delivery times.
4.8. In the event that the delivered shipment has visible damage, the customer has the right to require the supplier's employee to write down a protocol describing the damage.
5. WITHDRAWAL FROM THE CONTRACT - RIGHT TO RETURN GOODS
5.1. The customer has the right to withdraw from the contract (return the ordered goods) without giving any reason within 14 days. The deadline is counted from the moment when the Customer has collected the goods (came into possession of the Goods or in which a third party, other than the carrier and indicated by the Customer, came into possession of the Goods). To meet the deadline, it is sufficient to send information - a statement before the expiry of the 14-day deadline. In the event of effective withdrawal from the contract, it is considered null and void.
5.2. In order to exercise the right of return, the Seller must be informed of the decision by an unequivocal statement, for example:
a) a statement sent by post to the correspondence address: RILKE, Małgorzata Siekierska-Pawlaczyk, Leszczyna 55, 85-356 Bydgoszcz;
b) or a declaration sent by e-mail to firstname.lastname@example.org (in the title of the e-mail, please provide the information: "return of goods purchased in the Rilke store"). If the statement is sent by e-mail, the Store will send an immediate confirmation of receipt of the information.
5.3. The customer should complete the form constituting Annex 1 to the Regulations and send it back together with the returned goods.
5.4. In order to return the Goods, the Customer is obliged to send it back together with the receipt, immediately and no later than 14 days from sending the declaration of withdrawal from the contract, to the following address:
RILKE Małgorzata Siekierska-Pawlaczyk
Leszczyna 55, 85-356 Bydgoszcz
5.5. The reimbursement will be made using the method that was originally used, unless the customer agrees otherwise. In the case of cash on delivery, the customer may be asked to provide a bank account number to which the refund amount will be transferred.
5.6. The reimbursement is made immediately, no later than 14 days from the day on which the customer informed about the decision to withdraw from the contract. The return may be suspended until receipt of the Goods or proof of their return.
5.7. If the Goods are returned, all payments received are reimbursed (including the cost of delivering the Goods by the cheapest method offered). The exception is the additional costs resulting from the delivery method other than the cheapest method offered in the Store.
5.8. The customer bears only the direct costs of returning the goods: the cost of packaging the Goods and shipping to the Store.
5.9. The customer is responsible for reducing the value of the returned goods, resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
5.10. The right of return does not apply to individual orders in which the Goods are manufactured according to the individual wishes of the customer.
5.11. The Customer has the option of replacing the Goods within 14 days from the date on which the Goods are collected or a person designated by him (other than the carrier) has collected the Goods, for this purpose, complete the form constituting Annex 2 to the Regulations and send it back together with the goods exchanged.
6. COMPLAINTS ABOUT GOODS
6.1. Complaints should be sent to the following address: RILKE, Małgorzata Siekierska-Pawlaczyk, Leszczyna 55, 85-356 Bydgoszcz, with the note COMPLAINT, or to the e-mail address: email@example.com, with the title "complaint of goods purchased in the Rilkephilosophy store".
6.2. In the event of a complaint, the advertised goods and the complaint form, attached as Appendix 3 to the Regulations, should be sent back to the address specified in point 6.1. If the customer is a consumer, the cost of returning the advertised product is covered by the Store.
6.3. The description of the complaint should include: the order number to identify the order, the name and surname of the Customer, the address to which the replaced Goods are to be sent (in the case of replacement) and the e-mail address or telephone number to contact in order to process the complaint; the date and circumstances of the defect and your claims (replacement, repair of goods or refund).
6.4. Complaints will be considered within 14 days of receipt of the complaint.
6.5. The customer who is a consumer may also use the option of out-of-court dispute resolution using the platform: http://ec.europa.eu/consumers/odr/.
7.1. The privacy of our customers is very important to us, therefore all personal data entrusted to us are stored with the utmost care, in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 GDPR, in a way that prevents access to third parties.
7.2. Purposes and types of customer personal data storage (legal basis):
a) In order to fulfill the order, returns and complaints as well as other claims against the store, the Rilkephilosophy.pl Store stores and processes the following personal data (legal basis: necessity to perform the sales contract - Article 6 (1) (b) of the GDPR):
- client's first and last name;
- address for shipping the goods;
- e-mail address to inform the customer about the status of the order;
- and a telephone number in order to contact the customer in the event of problems with the receipt of the parcel.
All the above data is collected only for the purpose of order fulfillment, complaints and returns, and in accordance with tax law.
Providing data is voluntary, but the lack of consent to their processing prevents the implementation of the order or the subsequent implementation of the customer's claims. The above personal data will not be disclosed to external entities other than necessary to provide the service, e.g. courier company, Polish post office.
b) In the event of a return or complaint, we ask the customer to provide the bank account number in order to refund the amount paid. The given account number will not be stored after the refund period and will not be made available to third parties other than necessary for the performance of the service, e.g. a banking service provider. (legal basis: necessity to pursue claims, Article 6 (1) (b) of the GDPR).
c) If you agree to receive the Newsletter when placing the order, the e-mail address provided will be used only to provide electronic commercial information about Rilke products and promotions of the Rilkephilosophy.pl store. The above e-mail address will not be made available to external entities other than it is necessary for the performance of the service, e.g. the software provider for sending the Newsletter. (Legal basis: consent of the data subject to receive the Newsletter service, Article 6 (1) (a) of the GDPR).
d) The e-mail address provided when subscribing to the Newsletter on the main page of the Rilkephilosophy.pl store will be used only to provide commercial information about Rilke products and store promotions by electronic means. The above e-mail address will not be made available to external entities other than it is necessary for the performance of the service, e.g. the software provider for sending the Newsletter. (Legal basis: consent of the data subject to receive the Newsletter service, Article 6 (1) (a) of the GDPR).
7.3. How long will personal data be stored:
a) The personal data collected by the Rilkephilosophy.pl Store necessary for the sale of products, complaint processing or return will be stored only until the contract is performed, claims are considered, and after the service is completed, as long as it is required under applicable law (processing for billing purposes in accordance with tax law or for the purpose of pursuing claims).
b) Personal data collected for marketing purposes, delivery of the Newsletter will be stored until the data subject withdraws consent to their processing.
7.4. The administrator of the clients' personal data is the owner, the company Nord Pol Małgorzata Siekierska-Pawlaczyk in Bydgoszcz 85-356, ul. Leszczyna 55. Inside the company, access to the personal data entrusted to us is available only to authorized persons who have read our personal data storage and protection policy, and whose obligations are directly related to the implementation of: orders, complaints, returns, or marketing activities. The data is protected against unauthorized access.
7.5. Who do we entrust with the personal data collected by the Store:
a) Polish post office or courier company in order to deliver the goods to the customer (only the data required for this purpose).
b) IT service providers used by the Store to conduct business (including a hosting service provider, an online store service provider, a newsletter mailing service provider, an e-mail service provider, an electronic banking service provider).
c) In the case of issuing an invoice for the ordered goods, the data needed to issue the invoice are provided to the accounting company, which stores them in accordance with the contract with the administrator and only for accounting purposes.
7.6. Customers' right to access and change their personal data:
Providing all data is voluntary. The customer has the right to inspect the content of the data provided by him. He has the right to correct them or demand their removal (if it is possible at a given stage of the order and allows the fulfillment of legal requirements).
You can also unsubscribe from the newsletter at any time.
In order to correct or delete personal data, please send an e-mail to the following address: firstname.lastname@example.org.
8. COOKIES POLICY
8.1. The store does not automatically collect any information, except for information contained in cookies.
8.2. Your browser may store so-called cookies (so-called "cookies"). They are IT data, in particular text files, which are stored on the end device of the Store User and necessary for the proper functioning of the pages Online Store. Cookies usually contain the name of the website they come from, the storage time on the end device and a unique number.
8.3. The entity that places cookies on the end device of the Store User and obtains access to them is the Store operator.
8.4. Cookies are used for the following purposes:
adjusting the content of the Store's websites to the User's preferences and optimizing the use of websites; in particular, these files allow to recognize the Store User's device and properly display the website, tailored to his individual needs;
creating statistics that help to understand how Store Users use websites, which allows improving their structure and content;
8.5. Due to the lifetime of cookies, the Store uses two basic types: session cookies and persistent cookies.
Session cookies are temporary files that are stored on the User's end device until they leave the website or turn off the software (web browser).
Persistent cookies are stored on the User's end device for the time specified in the cookie file parameters or until they are deleted by the User.
8.6. Differentiating the purpose of cookies, the Store uses the following types of cookies:
"Necessary" cookies, enabling the use of services available within the Store, eg authentication cookies used for services that require authentication within the Store;
cookies used to ensure security, for example used to detect fraud in the field of authentication within the Store;
"Performance" cookies, enabling the collection of information on the use of the Store's websites;
"Functional" cookies, enabling "remembering" the settings selected by the User and personalizing the User's interface, eg in terms of the selected language or region of the User, font size, website appearance, etc .;
"Advertising" cookies, enabling the delivery of advertising content to Users more tailored to their interests.
8.7. The settings of your web browsing software (web browser) can be changed in particular in such a way as to completely block the possibility of storing cookies on the user's computer hard drive, or informing about their every posting in the Store User's device. Detailed information on the possibilities and methods of handling cookies is available in the software (web browser) settings. You must remember, however, that this will cause difficulties or the inability to use some of the store's functions (e.g. viewing photos).
8.8. Cookies placed on the Store User's end device may also be used by advertisers and partners cooperating with the Store operator.
8.9. More information on cookies is available at www.wszystkoociasteczkach.pl or in the "Help" section in the browser's menu.
9. FINAL PROVISIONS, CHANGES IN THE REGULATIONS
9.1. Placing an order is considered tantamount to reading the Regulations.
9.2. Information about the Goods provided on the Store's websites, in particular their descriptions, parameters and prices, constitute an invitation to conclude a contract, within the meaning of art. 71 of the Civil Code.
9.3. Clients may be natural persons with full legal capacity, legal persons and organizational units without legal personality, but with legal capacity
9.4. The store reserves the right to change the prices of goods, introduce new goods, withdraw goods and organize promotional campaigns.
Annex 1 Form for the return of goods
Annex 2 Goods exchange form
Annex 3 Repair and complaint form